CORE Blog

The Experience Era is upon us. Citizens expect to interact with their local government in the same ways they interact…

Modernization allows governments to stay in tune with the evolving expectations of their citizens, who increasingly expect convenient and efficient…

For government agencies, choosing the right technology vendors and partners can make or break the citizen and the employee experience.…

Increase Convenience and Improve Speed-to-Payment The current payment experience is riddled with a few challenges for consumers. With the average…

*Last Updated: July 6, 2023 Electronic billing presentment and payment (EBPP) is the process of electronically delivering bills or invoices…

In today’s fast-paced digital world, government agencies seek solutions to enhance efficiency and deliver a modernized experience for its constituents.…

Convenient and modern payment processes are a critical focus for government agencies, and providing efficient digital payment solutions to citizens…

*Last Updated: June 16, 2023 An electronic billing system, or e-billing system, processes online payments as electronic bills and payment…

Government agencies rely on request for proposals (RFPs), but that process can be lengthy and complicated as you work to…

Government organizations have a singular focus—providing exceptional service and support for citizens. Regarding financial transactions, citizens deserve to be informed…

For decades, government agencies and departments have structured their billing and payment processes through the identification of their citizens. In…

The public sector depends on consistent revenue to serve their community. Efficient digital payment solutions do more for government agencies…

For local governments, community events are one of the most effective ways to strengthen neighborhood bonds and facilitate citizen engagement.…

The digital landscape is accelerating at an unprecedented pace. With each technological advancement, the world morphs into something new. Every…

When operating a government organization, fragmented accounting processes can create excessive stress and increase your team’s workload. While this issue…

The standards for PCI compliance can be complicated, especially when trying to decipher the legal, technical and banking language surrounding…

Organizations across industries struggle to engage their customers. We live in an increasingly busy world, meaning it’s increasingly difficult and…

In 2019, the Federal Deposit Insurance Corporation (FDIC) surveyed the use of banking and financial services in households. They found…

Automated pay management systems make sense for business. Along with flexibility and security, these systems reduce labor costs and the…

Just as most businesses must prioritize a streamlined payment process for customers, it’s critical for government agencies, departments etc. But…

If there’s one thing we’ve learned over the past several years, things can change rapidly in the tech world. And…

We’ve modernized shopping with the click of a button and package delivery the next day.  We’ve even modernized the art of…

Finding the right payment system for your residents can be a significant obstacle. Many government organizations struggle to overcome the…

A payment system’s design is one of the most critical components to assess when searching for a platform that ticks…

Customers today expect a certain level of electronic interaction at every point in their journey with a business, which leaves…

45% of businesses say that slow payment completion times are a major pain point. Likely the same is true for…

Living in a rapidly progressing digital age can be challenging. Across every industry, there’s a shift in customer expectations regarding…

These days, it seems like every government entity is moving toward unified, collaborative systems. This trend is primarily due to…

Last week CORE had the privilege of attending the Association of Indiana Counties (AIC) annual conference in South Bend. With…

One of the most long-standing pain points plaguing government agencies is the customer experience. Payment processing is an integral part…

Governments often find themselves tied to traditional paper billing methods. However, the world continues to move forward at an unprecedented…

Medical debt is overwhelming patients and saddling them with lasting health issues. Frustrating and outdated billing practices in the healthcare…

The COVID-19 pandemic thrust the healthcare industry into the spotlight. Under intense circumstances, industry leaders pushed themselves to the limits…

We are in the middle of a digital revolution in the private sector. The digital world is evolving rapidly, propelling…

These are exciting times for CORE. My team had the opportunity to meet many of our customers – and some…

Self-service technology is everywhere. From parking garage ticketing to grocery store self-checkout, the idea of self-service is omnipresent. It’s common,…

In 2022, we are all more tied to our smartphones than ever. 74% of Americans feel uneasy when they leave…

Service request management software is one way to make sure the needs of your customers, vendors, and employees are efficiently…

Technology makes it easier for employees to do their job, but sometimes encouraging employees to adopt the latest tech can…

The world of payment processing is shifting every day. With each new technological advance, merchants must accommodate the growing number…

*Last Updated: August 16, 2023 A hosted IVR solution can help your company:  Increase accessibility to customers around the clock.…

Time continues to barrel onwards, and the further we get into the 21st century, the more technological innovations come our…

To say COVID-19 changed healthcare is an understatement. The pandemic has not only upended the standard patient care approach, but…

Events like workshops and conferences can play an essential role in the success of your business. Learn how event management…

Trusting technology to handle customer payments may be challenging. If you run a business that offers a service or product,…

Healthcare providers know that the commitment to keeping their patients’ information safe and secure is a top priority. Whether it’s…

Many customers prefer to pay their bills on an automated, predictable schedule. If your business does not offer this level…

To start increasing profit, it’s essential to understand common challenges in revenue cycle management and other issues that can hinder…

Hospital pharmacy revenue cycle management is more than easy payment processing and accurate reconciliation. It is critical for reporting patient…

Customer expectations for payment experiences have evolved over time to become what is standard today – simple, fast, and secure.…

Operating a utility adds layers of complexity that can be daunting for local governments. One especially complex layer? Customer engagement.…

An RFP is not fun for anybody to respond to. It is not fun to develop either. More than a…

John Schmidt, Senior Product Engineer at CORE, and I were fortunate to attend the annual Utah Association of Counties Legislative Management…

Cash flow is the lifeblood of any organization. Accurate record-keeping on your end only goes so far because there may…

The Best Healthcare and Government Software Tools for Project Management, Consumer Engagement, Payment Solutions, and Revenue Management As an executive…

Payment facilitators make it faster, cheaper, and easier to process payments. Find out more about how using a payment facilitator…

While the credit card transaction process may seem to take place instantaneously, a lot happens behind the scenes to ensure…

*Last Updated: August 17, 2023 A balanced account is a hallmark of a well-structured organization, and accurately balancing your agency’s…

Revenue reporting helps government institutions like yours track, identify, collect, and manage incoming payments for services provided. Its purpose is…

New technology has touched nearly every aspect of the workforce and professional life, helping improve efficiency, productivity, and output regardless…

The manual processing of invoices is slow and manually-tasking: from the moment they arrive they need to be processed, coded…

Revenue cycle management (RCM) refers to an institution’s financial management process that helps track, identify, collect, and manage incoming payments.…

Don’t forget to download the free guides, checklists, and assessments created as part of our government payment experience series: Pay…

Building a more customer-focused payment experience for your constituents? Download our free guide: How to Reduce the Risk of Non…

Transitioning from a physical to a digital payment experience? Download our free checklist to stay on track: Physical-to-Digital Payment Experience…

Download our free constituent experience questionnaire > In today’s world, local governments are busy. They’re managing updates from the state,…

*Last Updated: August 10, 2023 In this ultimate guide to revenue cycle management (RCM), CORE covers everything from the basics…

Adding a new payment option at checkout? Download our free guide: How to Improve Adoption of Your New Digital Payment…

Assess your constituent billing experience with this free checklist: Pay Their Way—A Constituent Billing and Payment Experience Checklist. Download the…

The importance of patient financial responsibility in healthcare—and its significance to hospital revenue models—is unlikely to decrease, and may become…

The Federal Reserve, responsible for monitoring the health of the U.S. economy, publishes a series of studies every three years…

Many municipal and state governments are challenged to meet the fast-paced advancement of technology demanded and driven by their citizens.…

Due to the increase of patient financial responsibility, hospitals and health systems often experience difficulty collecting on those patient-pay accounts.…

Do you know your patients’ financial status as well as the physician knows their health status? If you can’t answer…

As local and state governments turn to innovation to deliver more value through diverse collaboration, one emerging metric driving forward-thinking…

Today’s enterprise landscape is fundamentally changing at an accelerated pace, with far-reaching implications beyond a single organization, industry, or customer…

Welcome to the new Age of Experience, where the interactions that a customer has with an enterprise is an extension…