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CORE Blog
Stay informed on industry trends and new ideas to succeed.
New Debt Collection Laws of 2022: Information for Government Organizations
Posted by Shash Cates
Government organizations have a singular focus—providing exceptional service and support for citizens. Regarding financial transactions, citizens deserve to be informed…
Prioritizing Property—How Local Governments Can Improve Staff and Resident Experiences
Posted by Shash Cates
For decades, government agencies and departments have structured their billing and payment processes through the identification of their citizens. In…
How Digital Payment Solutions Can Boost Municipal Efficiency and Save Costs
Posted by Shash Cates
The public sector depends on consistent revenue to serve their community. Efficient digital payment solutions do more for government agencies…
Why Local Governments Need the Best Event Ticketing Software
Posted by Shash Cates
For local governments, community events are one of the most effective ways to strengthen neighborhood bonds and facilitate citizen engagement.…
How to Modernize Payment Processing for Government Organizations [An Integrated Solution]
Posted by Shash Cates
The digital landscape is accelerating at an unprecedented pace. With each technological advancement, the world morphs into something new. Every…
How a Payment Solution That Integrates with Your Accounting Software Can Streamline Your Operations & Solve Fragmentation
Posted by Shash Cates
When operating a government organization, fragmented accounting processes can create excessive stress and increase your team’s workload. While this issue…
Free Resource: PCI Compliance Checklist for Government Organizations
Posted by Alan Pyrz
The standards for PCI compliance can be complicated, especially when trying to decipher the legal, technical and banking language surrounding…
6 Ways Using Bill Paying Services Increases Citizen Engagement
Posted by Shash Cates
Organizations across industries struggle to engage their customers. We live in an increasingly busy world, meaning it’s increasingly difficult and…
How Government Municipalities Can Use Bill Paying Service Solutions to Serve Underbanked Citizens
Posted by Shash Cates
In 2019, the Federal Deposit Insurance Corporation (FDIC) surveyed the use of banking and financial services in households. They found…
Is the Best Free Software for Payment Management Worth It?
Posted by Shash Cates
Automated pay management systems make sense for business. Along with flexibility and security, these systems reduce labor costs and the…
How Disconnected Payment Processes Hurt Everyone
Posted by Shash Cates
Just as most businesses must prioritize a streamlined payment process for customers, it’s critical for government agencies, departments etc. But…
2023 Payment Processing Trends Across Industries
Posted by Shash Cates
If there’s one thing we’ve learned over the past several years, things can change rapidly in the tech world. And…
How Better Payment Experiences Drives Efficiency for Your Customers and Team
Posted by Shash Cates
We’ve modernized shopping with the click of a button and package delivery the next day. We’ve even modernized the art of…
eBook Recap: Secure Payment Systems: Finding the Right One for Your Constituents
Posted by Shash Cates
Finding the right payment system for your residents can be a significant obstacle. Many government organizations struggle to overcome the…
A Brief Summary of 3 Major eBilling Payment System Pain Points
Posted by Shash Cates
A payment system’s design is one of the most critical components to assess when searching for a platform that ticks…
3 Reasons to Switch to an Automated Payment System [& 3 Reasons Paper Isn’t Doing You Any Favors]
Posted by Shash Cates
Customers today expect a certain level of electronic interaction at every point in their journey with a business, which leaves…
3 Major Pain Points of eBilling Payment Systems
Posted by Shash Cates
45% of businesses say that slow payment completion times are a major pain point. Likely the same is true for…
Utility Payment Processing: A Resource Guide for Meeting Evolving Expectations
Posted by Shash Cates
Living in a rapidly progressing digital age can be challenging. Across every industry, there’s a shift in customer expectations regarding…
What Are Integrated Payments?
Posted by Shash Cates
These days, it seems like every government entity is moving toward unified, collaborative systems. This trend is primarily due to…
What Is an Electronic Billing System? [Your Guide to E-Billing]
Posted by Shash Cates
Your government organization operates in the public sphere and you’ve likely felt the pressure from your community to move into…
AIC truly puts the ‘IN’ in Indiana
Posted by Geoff Kehrer
Last week CORE had the privilege of attending the Association of Indiana Counties (AIC) annual conference in South Bend. With…
Your Top Choice for Government Payment Solutions: Customer Portals
Posted by Shash Cates
One of the most long-standing pain points plaguing government agencies is the customer experience. Payment processing is an integral part…
Your Guide to Electronic Government Payment Systems: 3 Benefits to Consider
Posted by Shash Cates
Governments often find themselves tied to traditional paper billing methods. However, the world continues to move forward at an unprecedented…
7 Benefits of Going Paperless in Healthcare
Posted by Shash Cates
Medical debt is overwhelming patients and saddling them with lasting health issues. Frustrating and outdated billing practices in the healthcare…
4 Trends in Healthcare Payments to Watch for in 2022
Posted by Shash Cates
The COVID-19 pandemic thrust the healthcare industry into the spotlight. Under intense circumstances, industry leaders pushed themselves to the limits…
How to Improve Government Payments with EBPP (Electronic Billing Presentment and Payment)
Posted by Shash Cates
We are in the middle of a digital revolution in the private sector. The digital world is evolving rapidly, propelling…
Making Magic Happen for Government Finance Officers
Posted by Robbie Niedergall
These are exciting times for CORE. My team had the opportunity to meet many of our customers – and some…
Why Self-Service Technology Is Good For Your Business
Posted by Shash Cates
Self-service technology is everywhere. From parking garage ticketing to grocery store self-checkout, the idea of self-service is omnipresent. It’s common,…
Text-2-Pay: Is It Right for Your Company?
Posted by Shash Cates
In 2022, we are all more tied to our smartphones than ever. 74% of Americans feel uneasy when they leave…
What Is Service Request Management? [Why You Need It]
Posted by Shash Cates
Service request management software is one way to make sure the needs of your customers, vendors, and employees are efficiently…
9 Steps to Introducing New Technology in the Workplace
Posted by Shash Cates
Technology makes it easier for employees to do their job, but sometimes encouraging employees to adopt the latest tech can…
What is a Virtual Terminal For Credit Card Processing? Everything You Need To Know
Posted by Shash Cates
The world of payment processing is shifting every day. With each new technological advance, merchants must accommodate the growing number…
What You Need to Know About Hosted IVR Solutions
Posted by Shash Cates
A hosted IVR solution can help your company: Increase accessibility to customers around the clock.Improve employee efficiency.Bolster customer satisfaction. Find…
How Does Technology Increase Efficiency in Your Organization?
Posted by Shash Cates
Time continues to barrel onwards, and the further we get into the 21st century, the more technological innovations come our…
How Healthcare Payment Models are Shifting in a Pandemic Era
Posted by Shash Cates
To say COVID-19 changed healthcare is an understatement. The pandemic has not only upended the standard patient care approach, but…
What Is an Effective Event Management System and How Can It Help Deliver a Better Customer Experience?
Posted by Shash Cates
Events like workshops and conferences can play an essential role in the success of your business. Learn how event management…
Should You Offer Self-Service Checkout and Payment to Your Customers?
Posted by Shash Cates
Trusting technology to handle customer payments may be challenging. If you run a business that offers a service or product,…
Healthcare Payment Processing: Everything You Need to Know to Keep Your Patients’ Info Safe
Posted by Shash Cates
Healthcare providers know that the commitment to keeping their patients’ information safe and secure is a top priority. Whether it’s…
What Are Recurring Payments and Why Should Your Business Have Them?
Posted by Shash Cates
Many customers prefer to pay their bills on an automated, predictable schedule. If your business does not offer this level…
Revenue Management Challenges That You Can Overcome
Posted by Shash Cates
To start increasing profit, it’s essential to understand common challenges in revenue cycle management and other issues that can hinder…
A Prescription for Improving the Hospital Pharmacy Revenue Cycle
Posted by Shea Owen
Hospital pharmacy revenue cycle management is more than easy payment processing and accurate reconciliation. It is critical for reporting patient…
What the Heck Is PCI-DSS v4.0?
Posted by Jordan Kelly
Customer expectations for payment experiences have evolved over time to become what is standard today – simple, fast, and secure.…
The Utility of Exhibiting at CS Week
Posted by Nancy Murphy
Operating a utility adds layers of complexity that can be daunting for local governments. One especially complex layer? Customer engagement.…
All's Well That's Sourcewell
Posted by Frank Schieber
An RFP is not fun for anybody to respond to. It is not fun to develop either. More than a…
What We Learned at UAC in Utah
Posted by Geoff Kehrer
John Schmidt, Senior Product Engineer at CORE, and I were fortunate to attend the annual Utah Association of Counties Legislative Management…
How Can Automated Payment Reconciliation Help Your Revenue Management?
Posted by Shash Cates
Cash flow is the lifeblood of any organization. Accurate record-keeping on your end only goes so far because there may…
Healthcare & Government: The Best Software Tools
Posted by Shash Cates
The Best Healthcare and Government Software Tools for Project Management, Consumer Engagement, Payment Solutions, and Revenue Management As an executive…
What Is a Payment Facilitator?
Posted by Shash Cates
Payment facilitators make it faster, cheaper, and easier to process payments. Find out more about how using a payment facilitator…
How Does Payment Processing Work?
Posted by Shash Cates
While the credit card transaction process may seem to take place instantaneously, a lot happens behind the scenes to ensure…
Everything You Need to Know About Payment Reconciliation
Posted by Shash Cates
A balanced account is a hallmark of good business. But how do you know your account is balanced? You might…
How Can You Use Revenue Management Reporting To Improve Your Business?
Posted by Shash Cates
If you’ve read our guide on revenue cycle management (RCM), you understand RCM helps institutions like yours track, identify, collect,…
What is Electronic Bill Presentment and Payment (EBPP)?
Posted by Shash Cates
When bills need to get paid, companies have a couple of options for collecting. They can go the old school…
How to Prepare Your Organization to Adopt New Technology
Posted by Shash Cates
New technology has touched nearly every aspect of the workforce and professional life, helping improve efficiency, productivity, and output regardless…
Increase time-to-payment and overall collections with the right automation
Posted by Shash Cates
The manual processing of invoices is slow and manually-tasking: from the moment they arrive they need to be processed, coded…
What Is Revenue Cycle Management (RCM) in the Healthcare Industry?
Posted by Shash Cates
Revenue cycle management (RCM) refers to an institution’s financial management process that helps track, identify, collect, and manage incoming payments.…
How Government Can Build a Future-Ready, Customer-First Payment Experience
Posted by Shash Cates
Don’t forget to download the free guides, checklists, and assessments created as part of our government payment experience series: Pay…
4 Steps to Build a Customer-focused Payment Experience: A Government Guide
Posted by Shash Cates
Building a more customer-focused payment experience for your constituents? Download our free guide: How to Reduce the Risk of Non…
The Case for Digital Payments: Why Government Should Go Digital
Posted by Shash Cates
Transitioning from a physical to a digital payment experience? Download our free checklist to stay on track: Physical-to-Digital Payment Experience…
How Local Governments Can Improve Payment Efficiency for Constituents and Treasury Departments
Posted by Shash Cates
Download our free constituent experience questionnaire > In today’s world, local governments are busy. They’re managing updates from the state,…
What Is Revenue Cycle Management? Everything You Need To Know
Posted by Shash Cates
In this ultimate guide to revenue cycle management (RCM), CORE covers everything from the basics to get you started to…
How to Increase Credit Card Payments for Government
Posted by Shash Cates
Adding a new payment option at checkout? Download our free guide: How to Improve Adoption of Your New Digital Payment…
3 Ways to Add Convenience to Your Constituent Billing Process
Posted by Shash Cates
Assess your constituent billing experience with this free checklist: Pay Their Way—A Constituent Billing and Payment Experience Checklist. Download the…
4 Ways to Improve Patient Collections
Posted by Shash Cates
The importance of patient financial responsibility in healthcare—and its significance to hospital revenue models—is unlikely to decrease, and may become…
Take a Look: Accelerated Growth in Contactless Payments
Posted by Shash Cates
The Federal Reserve, responsible for monitoring the health of the U.S. economy, publishes a series of studies every three years…
How Digitizing Processes Boosts Engagement with Constituents
Posted by Shash Cates
Many municipal and state governments are challenged to meet the fast-paced advancement of technology demanded and driven by their citizens.…
The True Cost of Patient Payment Collections
Posted by Shash Cates
Due to the increase of patient financial responsibility, hospitals and health systems often experience difficulty collecting on those patient-pay accounts.…
Why Greater Visibility of Patient Financial Responsibility Matters
Posted by Shash Cates
Do you know your patients’ financial status as well as the physician knows their health status? If you can’t answer…
Take a Look: Creating a Future-Ready City
Posted by Shash Cates
As local and state governments turn to innovation to deliver more value through diverse collaboration, one emerging metric driving forward-thinking…
6 Reasons Digital Transformation is Here to Stay
Posted by Shash Cates
Today’s enterprise landscape is fundamentally changing at an accelerated pace, with far-reaching implications beyond a single organization, industry, or customer…
What is Digital Transformation and Why Does it Matter?
Posted by Shash Cates
Welcome to the new Age of Experience, where the interactions that a customer has with an enterprise is an extension…