A payment system’s design is one of the most critical components to assess when searching for a platform that ticks all the boxes. You want a system that’ll provide:
- Flexible payment options
- Iron-clad security features
- Robust reporting systems
- Accurate revenue management
However, many bill payment systems don’t offer all of the above, frustrating government organizations and citizens who expect more convenience and ease of use. To keep up with that demand, you have to address the major pain points within the finance department of many government agencies.
This article provides a brief overview of the top three pain points of bill payment systems and offers further reading opportunities that clarify these issues.
We’re not just here to talk about problems; we’re offering solutions.
Why Use an eBilling Platform?
Consumer expectations for digital technology are rapidly shifting. Businesses across almost every industry are moving towards seamless, modern experiences for bill payments. While you may not be familiar with the term EBPP, it’s a rising term in the payment processing world that stands for Electronic Bill Presentment & Payment Services.
If your government organization is looking for a way to create the experience your constituents expect, EBPP is the way forward. It’s a digital-ready, connected solution for payment processing that allows government agencies and departments to manage their billing needs better than with traditional options.
A great EBPP platform can also be instrumental in solving familiar pain points of bill payment systems. Using an integrated payment system and leveraging automated payment systems can lighten the load on your financial department.
What Are the 3 Major Pain Points of eBilling Payment Systems?
Outdated bill payment systems can be a significant bottleneck for organizations undergoing accelerated growth. Government agencies and departments have a well-documented history with paper billing processes, but those come with too many caveats and risks in our modern world.
You need a payment processing and revenue management system to elevate your citizens’ experience. The right platform should provide you with an effective organization system, excellent internal security, iron-clad fraud protection, and more. Ultimately, you should be looking for an integrated platform that works with the tools you use daily to leverage the power of automatic payment systems.
In contrast, the wrong platform can saddle you with various pain points. The three most common are:
- Suffering through disconnected and manual processes that hinders a cohesive brand experience.
- Ineffective risk management which causes compliance issues.
- Not meeting the evolving customer experience, leading to a lack of engagement.
The worst thing a brand can do is create a non-cohesive customer experience with confusing systems that cause citizens to make late payments or miss them entirely.
A convenient process that offers flexibility and security can be a game-changer for government agencies and departments of all sizes.
Read More About These Pain Points & Effective Solutions
Did you see yourself or your organization in the mirror of these common bill payment system pain points? These crucial problems can seriously slow operations and interrupt cash flow. Implementing an automated and integrated payment system can resolve these pain points and more.
For more convincing, check out our in-depth article about these three pain points and how they affect your organization today.
Other Government Payment Resources
- What is Electronic Bill Presentment and Payment (EBPP)?
- The Ultimate Payment Constituent Experience Questionnaire
- How to Reduce the Risk of Non or Default Payments for Government Customers
- How Can Automated Payment Reconciliation Help Your Revenue Management?
- How Does Technology Increase Efficiency in Your Organization?
- How to Improve Government Payments with EBPP (Electronic Billing Presentment and Payment)
- How to Supercharge Your Revenue Management
- Revenue Management Challenges That You Can Overcome