Electronic Bill Presentment & Payment (EBPP)
Reduce friction in the payments process.
Consumer expectations for digital technology are shifting at a rapid pace. They’re looking for a seamless, modern experience for bill payments.
CORE’s Electronic Bill Presentment & Payment (EBPP) solution provides an enriched self-service customer engagement platform that is fully integrated with our Advanced Cashiering that no other platform can offer.
Here’s How CORE Can Help Reduce Friction with Unified Payments.
Provide flexibility
By offering your customers a comprehensive range of payment channels including kiosk, online, IVR, mobile, text-2-pay and agent-assisted, you dramatically increase on-time payments by empowering them to pay when and how they want.
Be proactive
When it comes to communicating alerts, payment reminders and messaging, with CORE you reduce any uncertainties in the payment process.
Allow guest payments
For some consumers, registration can be a cumbersome process when billing portals require extraneous information. Consumers should have the opportunity to log in for advanced features, but you can eliminate friction by enabling customers to make a simple guest payment.
Consistent Experiences Bring Them Back for More
CORE’s unified platform creates a consistent engagement experience that enables registered users to sign up to look up account information and receive bills via email. Our website design expertise means that all communication – from E-Receipts to the electronic invoices that are generated for payments -can be made to look just like the organization’s website.
- Responsive design of bill lookup pages eases access across mobile devices
- Ability to calculate penalties and discounts
- Ability to auto-associate all bills due for a specific account or invoice #
- Exactly match the look-and-feel of your current bills and receipts
- Advanced capabilities to serve government, utilities, healthcare, higher education and more
Our PCI-compliant modern bill payment experience provides your customers with a variety of convenient and flexible options that work best for them. CORE’s EBPP solution offers a complete multi-channel platform for all payment types:
- Text-2-Pay
- Mobile
- One-time
- Automatic/recurring
- eBilling
- IVR
- Kiosk
Solving Reconciliation Challenges
At times there can be 20 different ways a consumer can pay by web, in-person, mail, banking etc. causing aggregation challenges. CORE’s reconciliation & reporting is one of our key differentiators. Regardless of the payment channel, our electronic billing presentment and payment systems can provide you with accurate and timely revenue reports across departments and divisions.
Consolidating Payments is Paramount in a Real-Time World
Billing and payment is the most frequent consumer touch point today. Providing a biller-direct solution is a great strategy to delight your customers and provide them with the access they covet to make payments on their terms. At CORE we can help you realize the full potential of a branded solution that reinforces your relationship with consumers.
Have questions about our Electronic Bill Presentment & Payment Systems?
