Hosted IVR System

Delight your customers with voice automation and innovative contact center solutions.

CORE’s world-class hosted IVR (interactive voice response) platform automates the processing of payments over the phone and improves the customer experience. Our fully hosted, multi-lingual hosted IVR solution provides organizations with real-time balance and payment information, powerful analytics, and personalized communications.

Give your organization a broadcast voice

Keep your constituents well informed with voice, text, and email notifications. Notify your customers of payments due, subscription renewals, appointments, weather alerts, special events, and personalized offers. Keep people informed of important planned service outages or updates of when service will be restored.

Enhance the customer experience and reduce costs with intelligent voice automation and innovative contact center solutions. We remove the burden of handling cardholder data which significantly reduces your PCI exposure while protecting customer data.

Accept payments 24/7/365

Accept automated secure payments by voice any time of the day, any day of the week. CORE’s flexible hosted IVR solution adapts to any business process or call flow and connects to your data systems for rapid account updates. The solution works with any phone system and is already integrated with several payment processors and gateways.
  • Payment by ACH, credit, debit, and pre-paid card
  • Cash receipts integration capability
  • Unlimited in-bound volume
  • Out-bound calling for payment reminders or alerts
  • Inbound calls for balance inquiry and payments
  • Support for transferring caller to local CSRs
  • Real-time balance and payment information
  • Support for multiple languages

Reduce costs with payments by phone

CORE supports a variety of funding models including convenience and service fees which are both supported. Convenience and service fees can be applied to both credit card transactions and ACH transactions if desired.

person using phone

Payment security first

If you’re looking to reduce your PCI scope across the organization, our hosted IVR service is a great start. Offload any PCI DSS worries with our secure platform that receives annual PCI DSS Level-1 certification audits. The system is also NACHA and HIPAA compliant.

Flexibility for any industry

The key to a successful business is successful and happy customers. We don’t just provide great technology; we also provide a great user experience. This benefits our clients and their customers in a variety of ways for government, utilities, healthcare, and so much more. We’re ready to solve for you at CORE.

CORE Case Studies

Unlock the potential of your city government with CORE’s payment processing and revenue management suite, as demonstrated by real-world case studies.

“CORE is user-friendly and convenient for our customers, and provides our staff with a robust solution. It gives our customers and staff convenient and flexible online payments and form experience.”
Jim Odean

Try CORE’s hosted IVR system for your organization

Improve your customer experience and easily automate the processing of payments over the phone with our world-class hosted IVR software. Click below to learn more and get started today!