How to Improve Government Payments with EBPP (Electronic Billing Presentment and Payment)

August 10, 2022

We are in the middle of a digital revolution in the private sector. The digital world is evolving rapidly, propelling healthcare providers to look for online solutions. Electronic billing presentment and payment (EBPP) emerged on the scene as a viable option for video meetings, task management, payment processing, and contactless service. 

So, can the public sector do the same? Through an electronic government payment system, it can. Learn how you can satisfy citizens’ needs by going digital. 

What Is EBPP?

EBPP stands for electronic billing presentment and payment. Organizations can use this platform to allow their customers, or citizens, to pay online.

Depending on the type of EBPP system you choose, you can: 

  • Give customers the choice of paper or online billing statements
  • Send reminders to customers by email or text message
  • Let customers pay bills through bank transfers, credit cards, or debit cards
  • Get payments online or over the phone
  • Have a mobile-friendly system
  • Let customers schedule payments

This system has become a popular choice for all professional fields because it’s easy to use, keeps information safe, and streamlines the payment process. The EBPP market is expected to handle 30.6 billion bills by 2026.

The Electronic Payment Solutions for Government Departments.

Government organizations, big or small, can gain value for their citizens by using an EBPP system. Unlike the private sector, government organizations must answer to a large group of citizens rather than a small board of directors.

How can an EBPP elevate the experience of citizens? It eliminates the need to queue at the DMV to pay for car registration and traffic tickets. People can easily make payments online. Due to this convenience factor, approximately 30% of people said they would pay their bills faster if an online payment system existed.

Other services citizens can pay for through an EBPP include:

  • Taxes
  • Utilities
  • Permits
  • Licenses
  • Fees

Many use cases in the public sector would greatly benefit from adding an EBPP. Overall, it would make payment processing a more efficient and convenient process.

Benefits of an EBPP System

Setting up an EBPP system has many benefits for both citizens and government employees. These include:

  • Faster payments
  • Fewer missed or late payments
  • Reduced costs
  • Easier to make payments from anywhere
  • Trackable information
  • Simplified payment management 
  • Less paperwork and workload for staff
  • More sustainable
  • Safer storing of information

Learn More About CORE’s EBPP Services

CORE is a PCI Level 1 Service Provider. What does this mean for you? We’ve processed millions of credit card transactions for years. Our reputation as a trusted, secure, efficient payment processor means your private information will be protected. 

Our platform includes services like:

  • Revenue management
  • Payment solutions
  • Customer engagement strategies 
  • Transaction information tracking
  • Information security through encryption, tokenization, and hosted solutions

We’ve partnered with over 1,600 organizations in the United States. Contact us today to set up a meeting and learn more about our platform. We’ll show you how it can work for your organization and improve your citizens’ experience. 

Ready to Deliver Best-in-Class Payments?

The Definitive Guide to Modernizing the Government Payment Experience shared best practices to better engage your citizens.