Trust is the bedrock of any successful government-to-citizen interaction, and the payment portal is where that trust is tested most fiercely. Our first pillar of the TRUE Ratio, T for Trust, focuses on making the digital payment experience so transparent and familiar that residents choose self-service channels with confidence, leading directly to higher efficiency (E). The … Read more
Local government agencies, municipalities, counties, and utilities face a universal challenge: how do you meet the growing demand for convenient digital services while simultaneously cutting administrative costs? The answer lies not just in adopting new technology, but in applying a proven framework to every citizen touchpoint, especially payments. At CORE, we’ve boiled this down to … Read more
While security and compliance aren’t new topics for government agencies and departments, understanding how to implement better processes and integrate AI into those practices is a top concern. In the latest Government Roundtable Series Webinar, CORE’s SVP of of Development—Alan Pyrz, SVP Development & Engineering—Justin Leapline, Founder at Episki—and Shash Cates, VP of Marketing at … Read more
Convenient and modern payment processes are a critical focus for government agencies, and providing efficient digital payment solutions to citizens is only the beginning. Best-in-class agencies and the technology that supports those agencies understand that there are two categories of people that government supports—citizens and the staff who serve them. In the latest Government Roundtable Series … Read more
For decades, government agencies and departments have structured their billing and payment processes through the identification of their citizens. In the latest Government Roundtable Series webinar, CORE’s SVP of Development—Alan Pyrz, VP Head of Government Sales—Justin Dillon, and VP of Marketing—Shash Cates unpack how revenue systems can also be structured through property. By prioritizing property … Read more
Last week CORE had the privilege of attending the Association of Indiana Counties (AIC) annual conference in South Bend. With over 500 participants, it was a wonderful opportunity to connect with old friends and make some new ones. We were equally impressed with how well the show was organized by the AIC team in terms … Read more
Technology makes it easier for employees to do their job, but sometimes encouraging employees to adopt the latest tech can feel like pulling teeth. Learn how to introduce new technology in the workplace with these nine steps that will make the process easier. Step 1. Recognize the Need If you’re struggling to introduce technology, it’s … Read more
*Last Updated: August 16, 2023 A hosted IVR solution can help your company: Find out what a hosted IVR system is, how it works, and the benefits it can provide your company. What Is Hosted IVR? Hosted IVR (interactive voice response) is a cloud-based solution that uses speech recognition and automation to route customer phone … Read more
Time continues to barrel onwards, and the further we get into the 21st century, the more technological innovations come our way. As a result, the question of how technology can increase efficiency is ever-present. Optimizing technology is a key factor in improving your organization. Without technological advancements, we would be ill-equipped to work at the … Read more
Customer expectations for payment experiences have evolved over time to become what is standard today – simple, fast, and secure. On the other hand, those tasked with generating revenue and maintaining compliance expect reconciliation, reporting, and applications to be secure, accurate, and modern. Despite information security and regulatory compliance leading payer and stakeholder trust requirements … Read more
