4 Steps to Build a Customer-focused Payment Experience: A Government Guide

Building a more customer-focused payment experience for your constituents? Download our free guide: How to Reduce the Risk of Non or Default Payments for Government Customers > Customer experience is critical for every industry. In retail, curbside delivery and two-day shipping reign supreme, in healthcare, text check-ins and staff friendliness determine patient loyalty, and in … Read more

The Case for Digital Payments: Why Government Should Go Digital

Transitioning from a physical to a digital payment experience? Download our free checklist to stay on track: Physical-to-Digital Payment Experience Transition Checklist > Modern payment expectations are here. And they’re not just here for retail and healthcare and home services. They’re here for government, too. Gone are the days of paper check writing and mailing … Read more

How Local Governments Can Improve Payment Efficiency for Constituents and Treasury Departments

Download our free constituent experience questionnaire > In today’s world, local governments are busy. They’re managing updates from the state, new constituent expectations, and likely wearing more than one hat with multiple job responsibilities falling on the same team. Finance teams within each local government are often processing payments for taxes, corrections, and the DMV. … Read more

How to Increase Credit Card Payments for Government

Adding a new payment option at checkout? Download our free guide: How to Improve Adoption of Your New Digital Payment Option > For over 70 years, consumers have utilized credit cards as part of their billing and payment experience. And in recent years, credit card usage has only increased. On average, U.S. citizens have at … Read more

3 Ways to Add Convenience to Your Constituent Billing Process

Assess your constituent billing experience with this free checklist: Pay Their Way—A Constituent Billing and Payment Experience Checklist. Download the checklist > The modern-day consumer experience is filled with convenience and speed, especially at checkout. And for government payments, the expectation is no different. Nearly 50% of consumers say they want more than one payment … Read more

How Digitizing Processes Boosts Engagement with Constituents

Many municipal and state governments are challenged to meet the fast-paced advancement of technology demanded and driven by their citizens. While many citizens are accustomed to shopping online, or filing federal tax returns, booking medical appointments, and paying bills, they often must still access local government services either in person or by phone. While many … Read more

Take a Look: Creating a Future-Ready City

As local and state governments turn to innovation to deliver more value through diverse collaboration, one emerging metric driving forward-thinking solutions is resiliency, or the ability to react and respond to unpredictable events. From global circumstances, natural disasters, or other economic and resource taxing events, take a look how communities and leaders are embracing technological … Read more

6 Reasons Digital Transformation is Here to Stay

Today’s enterprise landscape is fundamentally changing at an accelerated pace, with far-reaching implications beyond a single organization, industry, or customer base. Although the concept of digital transformation is relatively new and gaining traction in recent years, disruptive technologies is more than a passing movement. Read more about digital transformation here and why it’s important. Critical … Read more

What is Digital Transformation and Why Does it Matter?

Welcome to the new Age of Experience, where the interactions that a customer has with an enterprise is an extension of their brand and services. In recent years, enterprises have been under growing pressure to transform operations and invest in innovative technologies and processes to account for this digital shift. The need to adopt transformative … Read more