Contract renewal time has a way of arriving quietly. The notice comes from the vendor — usually 90 days before expiration, sometimes less — and the default motion is to review the pricing, negotiate a modest discount, and sign for another term. It happens in cities and utility districts of every size. Not because the … Read more
Every time a resident pays a bill — any bill — they’re having a payment experience. That experience sets a standard. And when they turn around and try to pay their city utility bill or property tax, they’re measuring your portal against every seamless transaction they’ve had that week. The Experience Economy Has Come to … Read more
There’s a moment every utility billing manager knows well. The phone rings at 8:05 AM — five minutes after the office opens — and it’s a resident who couldn’t figure out how to pay their water bill online. They tried. The portal didn’t work on their phone. They couldn’t remember their account number. There was … Read more
We’ve established how T (Trust), R (Reliability), and U (Usability) work together to create an effortless citizen experience. The final and most critical pillar, E for Efficiency, is where your 10x return becomes real, measurable, and repeatable. Efficiency (E) is the financial and operational payoff derived from shifting citizen behavior away from high-cost channels. Quantifying the Savings A high TRUE Ratio … Read more
You can have the most trustworthy (T) and reliable (R) system in the world, but if it’s confusing to use, citizens won’t adopt it. The third TRUE pillar, U for Usability, is arguably the most powerful driver of the entire TRUE Ratio because it is what convinces the majority of residents to switch from high-cost, in-person … Read more
In the public sector, service delivery is non-negotiable. This is the essence of the second TRUE pillar: R for Reliability. This pillar ensures your digital platform is always available, always stable, and always secure. When residents trust a platform to simply work, your staff is liberated from the costs associated with failure. Uptime: The Silent Killer of … Read more
Trust is the bedrock of any successful government-to-citizen interaction, and the payment portal is where that trust is tested most fiercely. Our first pillar of the TRUE Ratio, T for Trust, focuses on making the digital payment experience so transparent and familiar that residents choose self-service channels with confidence, leading directly to higher efficiency (E). The … Read more
Local government agencies, municipalities, counties, and utilities face a universal challenge: how do you meet the growing demand for convenient digital services while simultaneously cutting administrative costs? The answer lies not just in adopting new technology, but in applying a proven framework to every citizen touchpoint, especially payments. At CORE, we’ve boiled this down to … Read more
While security and compliance aren’t new topics for government agencies and departments, understanding how to implement better processes and integrate AI into those practices is a top concern. In the latest Government Roundtable Series Webinar, CORE’s SVP of of Development—Alan Pyrz, SVP Development & Engineering—Justin Leapline, Founder at Episki—and Shash Cates, VP of Marketing at … Read more
Convenient and modern payment processes are a critical focus for government agencies, and providing efficient digital payment solutions to citizens is only the beginning. Best-in-class agencies and the technology that supports those agencies understand that there are two categories of people that government supports—citizens and the staff who serve them. In the latest Government Roundtable Series … Read more
