The Experience Era is upon us. Citizens expect to interact with their local government in the same ways they interact with retailers, their local grocery stores, buying tickets for their favorite comedian, and even the way they pay their babysitters. But for many local governments, modernization is hard to accomplish, especially when it comes to … Read more
Increase Convenience and Improve Speed-to-Payment The current payment experience is riddled with a few challenges for consumers. With the average U.S. household paying at least 10 bills per month, consumers have multiple payment reminders and bills to manage. With 29% of U.S. consumers living on a variable income each month, at least 16% of households … Read more
*Last Updated: June 16, 2023 An electronic billing system, or e-billing system, processes online payments as electronic bills and payment submissions. Citizens can submit payments on their electronic devices and the payments are sent directly to the government agency who originally sent a bill. The entire e-billing process refers to billing, payment collection, and notifications … Read more
The public sector depends on consistent revenue to serve their community. Efficient digital payment solutions do more for government agencies than improve billing and payment systems —they also meet customer needs. Government agencies understand the importance of streamlined payment processes for both sides of a transaction. That’s why your constituents need flexible, convenient payment options … Read more
Automated pay management systems make sense for business. Along with flexibility and security, these systems reduce labor costs and the potential for human error. Once you’ve decided to implement payment management software into your government organization, you must find the perfect fit. After looking high and low for a solution that adapts to your unique … Read more
Just as most businesses must prioritize a streamlined payment process for customers, it’s critical for government agencies, departments etc. But what most teams miss is that a disconnected payment process can hurt everyone at the organization, not just your customer or citizen experience. Internal chaos creates challenges for everyone on the team. And the impact … Read more
We’ve modernized shopping with the click of a button and package delivery the next day. We’ve even modernized the art of ordering takeout. Another click of the button and a delivery right at our doorstep. We’ve managed to modernize nearly everything, from our taxes to drive-thru pharmacies to real-time doorbell monitoring cameras. And yet, many businesses struggle to … Read more
A payment system’s design is one of the most critical components to assess when searching for a platform that ticks all the boxes. You want a system that’ll provide: Flexible payment options Iron-clad security features Robust reporting systems Accurate revenue management However, many bill payment systems don’t offer all of the above, frustrating government organizations … Read more
45% of businesses say that slow payment completion times are a major pain point. Likely the same is true for government organizations. There is a simple solution that rectifies this issue—streamline the bill payment system and process. Payment processing is a critical part of the customer experience. For government organizations, it’s essential that citizens feel … Read more
Living in a rapidly progressing digital age can be challenging. Across every industry, there’s a shift in customer expectations regarding payment processing options. For government organizations, the age-old reliance on a paper payment system design doesn’t cut it anymore. Modern utility payment processing provides a way to solve this issue and better serve your constituents. … Read more
