If there’s one thing we’ve learned over the past several years, things can change rapidly in the tech world. And every time we push the boundaries of technology further, we raise consumer expectations. This is a formula that applies to payment processing technology across several industries. Keeping up with those advancements and trends is critical … Read more
A payment system’s design is one of the most critical components to assess when searching for a platform that ticks all the boxes. You want a system that’ll provide: Flexible payment options Iron-clad security features Robust reporting systems Accurate revenue management However, many bill payment systems don’t offer all of the above, frustrating government organizations … Read more
Customers today expect a certain level of electronic interaction at every point in their journey with a business, which leaves paper-dependent industries scrambling to find solutions. Government agencies and departments are among the most paper-dependent organizations. Considering they have processes rooted mainly in traditional systems (think paper billing, snail mail payment reminders, and manual data … Read more
45% of businesses say that slow payment completion times are a major pain point. Likely the same is true for government organizations. There is a simple solution that rectifies this issue—streamline the bill payment system and process. Payment processing is a critical part of the customer experience. For government organizations, it’s essential that citizens feel … Read more
These days, it seems like every government entity is moving toward unified, collaborative systems. This trend is primarily due to a shift in consumer expectations, no matter which government sector they’re dealing with. Building trust with your community is more critical than ever, and the digital platforms you use to accommodate your citizens are a … Read more
Your government organization operates in the public sphere and you’ve likely felt the pressure from your community to move into the digital age. Traditional paper methods have become archaic, and offices or departments that cling to them often struggle with streamlining processes. Billing is one arena that tends to be stuck in the past. Even … Read more
Self-service technology is everywhere. From parking garage ticketing to grocery store self-checkout, the idea of self-service is omnipresent. It’s common, but increasingly desired. Adding self-service payment to your business is a win-win. Your customers get the experience, and you reap the benefits. What Is Self-Service Payment? Consumers use self-service payment to facilitate payments independently. This … Read more
In 2022, we are all more tied to our smartphones than ever. 74% of Americans feel uneasy when they leave their phones at home, and 47% consider themselves “addicted” to their phones. About half of the world’s population uses smartphones, around 4 billion people. These devices continue to make themselves more relevant to our daily … Read more
Service request management software is one way to make sure the needs of your customers, vendors, and employees are efficiently tracked and resolved, rather than letting concerns fall through the cracks. Here’s your chance to learn more about service request management, including what a service request is and the best strategies for implementing a service … Read more
Technology makes it easier for employees to do their job, but sometimes encouraging employees to adopt the latest tech can feel like pulling teeth. Learn how to introduce new technology in the workplace with these nine steps that will make the process easier. Step 1. Recognize the Need If you’re struggling to introduce technology, it’s … Read more
