4 Steps to Build a Customer-focused Payment Experience: A Government Guide

Building a more customer-focused payment experience for your constituents? Download our free guide: How to Reduce the Risk of Non or Default Payments for Government Customers > Customer experience is critical for every industry. In retail, curbside delivery and two-day shipping reign supreme, in healthcare, text check-ins and staff friendliness determine patient loyalty, and in … Read more

The Case for Digital Payments: Why Government Should Go Digital

woman using credit card at business

Transitioning from a physical to a digital payment experience? Download our free checklist to stay on track: Physical-to-Digital Payment Experience Transition Checklist > Modern payment expectations are here. And they’re not just here for retail and healthcare and home services. They’re here for government, too. Gone are the days of paper check writing and mailing … Read more

How Local Governments Can Improve Payment Efficiency for Constituents and Treasury Departments

Download our free constituent experience questionnaire > In today’s world, local governments are busy. They’re managing updates from the state, new constituent expectations, and likely wearing more than one hat with multiple job responsibilities falling on the same team. Finance teams within each local government are often processing payments for taxes, corrections, and the DMV. … Read more

How to Increase Credit Card Payments for Government

Adding a new payment option at checkout? Download our free guide: How to Improve Adoption of Your New Digital Payment Option > For over 70 years, consumers have utilized credit cards as part of their billing and payment experience. And in recent years, credit card usage has only increased. On average, U.S. citizens have at … Read more

3 Ways to Add Convenience to Your Constituent Billing Process

Assess your constituent billing experience with this free checklist: Pay Their Way—A Constituent Billing and Payment Experience Checklist. Download the checklist > The modern-day consumer experience is filled with convenience and speed, especially at checkout. And for government payments, the expectation is no different. Nearly 50% of consumers say they want more than one payment … Read more

4 Ways to Improve Patient Collections

The importance of patient financial responsibility in healthcare—and its significance to hospital revenue models—is unlikely to decrease, and may become even greater. Read more about the true cost of patient payment collections. It’s vital for healthcare facilities to implement more successful methods of collecting on patient self-pay accounts. Consider these four best practices for improving … Read more

Take a Look: Accelerated Growth in Contactless Payments

The Federal Reserve, responsible for monitoring the health of the U.S. economy, publishes a series of studies every three years to discover trends in noncash payments across the country. These payments include credit cards, prepaid and non-prepaid debit cards, ACH and checks. According to their most recent findings published in 2020, the Federal Reserve has … Read more

How Digitizing Processes Boosts Engagement with Constituents

Wilmington, North Carolina City Hall

Many municipal and state governments are challenged to meet the fast-paced advancement of technology demanded and driven by their citizens. While many citizens are accustomed to shopping online, or filing federal tax returns, booking medical appointments, and paying bills, they often must still access local government services either in person or by phone. While many … Read more

The True Cost of Patient Payment Collections

Due to the increase of patient financial responsibility, hospitals and health systems often experience difficulty collecting on those patient-pay accounts. In fact, most patient accounts are never paid in full. Research shows that 68 percent of patient bills under $500 are never paid, along with 86 percent of those between $500 and $1,000 and 99 … Read more

Why Greater Visibility of Patient Financial Responsibility Matters

Do you know your patients’ financial status as well as the physician knows their health status? If you can’t answer “yes” to that question, you may be leaving too many receivables uncollected. Gone are the days when providers billed everything to third-party payers. Patients’ financial obligations for their healthcare have increased substantially in recent years. … Read more