New technology has touched nearly every aspect of the workforce and professional life, helping improve efficiency, productivity, and output regardless of the industry. However, not every organization is ready to make those changes. This is due to several factors, including a lack of preparation and a misunderstanding of the long-term value a solution offers. What … Read more
Building a more customer-focused payment experience for your constituents? Download our free guide: How to Reduce the Risk of Non or Default Payments for Government Customers > Customer experience is critical for every industry. In retail, curbside delivery and two-day shipping reign supreme, in healthcare, text check-ins and staff friendliness determine patient loyalty, and in … Read more
Transitioning from a physical to a digital payment experience? Download our free checklist to stay on track: Physical-to-Digital Payment Experience Transition Checklist > Modern payment expectations are here. And they’re not just here for retail and healthcare and home services. They’re here for government, too. Gone are the days of paper check writing and mailing … Read more
Download our free constituent experience questionnaire > In today’s world, local governments are busy. They’re managing updates from the state, new constituent expectations, and likely wearing more than one hat with multiple job responsibilities falling on the same team. Finance teams within each local government are often processing payments for taxes, corrections, and the DMV. … Read more
Adding a new payment option at checkout? Download our free guide: How to Improve Adoption of Your New Digital Payment Option > For over 70 years, consumers have utilized credit cards as part of their billing and payment experience. And in recent years, credit card usage has only increased. On average, U.S. citizens have at … Read more
Assess your constituent billing experience with this free checklist: Pay Their Way—A Constituent Billing and Payment Experience Checklist. Download the checklist > The modern-day consumer experience is filled with convenience and speed, especially at checkout. And for government payments, the expectation is no different. Nearly 50% of consumers say they want more than one payment … Read more
The importance of patient financial responsibility in healthcare—and its significance to hospital revenue models—is unlikely to decrease, and may become even greater. Read more about the true cost of patient payment collections. It’s vital for healthcare facilities to implement more successful methods of collecting on patient self-pay accounts. Consider these four best practices for improving … Read more
The Federal Reserve, responsible for monitoring the health of the U.S. economy, publishes a series of studies every three years to discover trends in noncash payments across the country. These payments include credit cards, prepaid and non-prepaid debit cards, ACH and checks. According to their most recent findings published in 2020, the Federal Reserve has … Read more
Many municipal and state governments are challenged to meet the fast-paced advancement of technology demanded and driven by their citizens. While many citizens are accustomed to shopping online, or filing federal tax returns, booking medical appointments, and paying bills, they often must still access local government services either in person or by phone. While many … Read more
Due to the increase of patient financial responsibility, hospitals and health systems often experience difficulty collecting on those patient-pay accounts. In fact, most patient accounts are never paid in full. Research shows that 68 percent of patient bills under $500 are never paid, along with 86 percent of those between $500 and $1,000 and 99 … Read more
