The digital world is evolving rapidly, propelling the public sector toward electronic solutions. Payment processing is a critical part of the constituent experience. While many government agencies still rely on traditional paper billing methods, digital payment systems are a “tried and true” method for everyone, from urban, bustling city offices to constituents living in rural … Read more
These are exciting times for CORE. My team had the opportunity to meet many of our customers – and some soon-to-be customers! – at Government Finance Officers Association (GFOA)’s first on-site national conference since 2019. We also met with GFOA’s Florida chapter (FGFOA) at their Annual Conference a couple weeks after to begin engaging with … Read more
Operating a utility adds layers of complexity that can be daunting for local governments. One especially complex layer? Customer engagement. An online payment platform that lacks ease of use, delivers suboptimal EBPP, and needs more merchant services options results in less customer engagement, lost revenue, and weakened reputation. It thus made sense for CORE to … Read more
John Schmidt, Senior Product Engineer at CORE, and I were fortunate to attend the annual Utah Association of Counties Legislative Management Conference last week in Ogden, Utah. As an account/client success manager, this show allowed me to get some much-needed face time with existing CORE customers, and it provided an opportunity to gather A LOT of good … Read more
The Best Healthcare and Government Software Tools for Project Management, Consumer Engagement, Payment Solutions, and Revenue Management As an executive or leader in the government or healthcare industry, it’s ultimately your responsibility to heal your organization’s aching pain points regarding projects, payments, and revenue management. To accomplish all of this, you and your team rely … Read more
Revenue reporting helps government institutions like yours track, identify, collect, and manage incoming payments for services provided. Its purpose is to help your team gain thorough understanding of your organization’s revenue and financial status. But how does RCM provide valuable information to aid teams in making data-driven decisions? The answer lies in revenue cycle management … Read more
Don’t forget to download the free guides, checklists, and assessments created as part of our government payment experience series: As we wrap our series on adding ease, convenience, and speed to government payments, creating a future-ready and customer-first payment experience, it’s clear that payment trends and constituent expectations are going digital, getting broader, and focused … Read more
Building a more customer-focused payment experience for your constituents? Download our free guide: How to Reduce the Risk of Non or Default Payments for Government Customers > Customer experience is critical for every industry. In retail, curbside delivery and two-day shipping reign supreme, in healthcare, text check-ins and staff friendliness determine patient loyalty, and in … Read more
Transitioning from a physical to a digital payment experience? Download our free checklist to stay on track: Physical-to-Digital Payment Experience Transition Checklist > Modern payment expectations are here. And they’re not just here for retail and healthcare and home services. They’re here for government, too. Gone are the days of paper check writing and mailing … Read more
Download our free constituent experience questionnaire > In today’s world, local governments are busy. They’re managing updates from the state, new constituent expectations, and likely wearing more than one hat with multiple job responsibilities falling on the same team. Finance teams within each local government are often processing payments for taxes, corrections, and the DMV. … Read more
