Type: Blog Post

The Payoff: Turning Trust into Tangible Savings – The Efficiency Pillar

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abstract image showing dollar currency symbol among blocks

We’ve established how T (Trust), R (Reliability), and U (Usability) work together to create an effortless citizen experience. The final and most critical pillar, E for Efficiency, is where your 10x return becomes real, measurable, and repeatable. Efficiency (E) is the financial and operational payoff derived from shifting citizen behavior away from high-cost channels. Quantifying the Savings A high TRUE Ratio … Read more

Usability is Your Best Investment: Why ‘Amazon-Like’ Payments Reduce Staff Workload

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programmer reviewing ux ui flowchart on tablet

You can have the most trustworthy (T) and reliable (R) system in the world, but if it’s confusing to use, citizens won’t adopt it. The third TRUE pillar, U for Usability, is arguably the most powerful driver of the entire TRUE Ratio because it is what convinces the majority of residents to switch from high-cost, in-person … Read more

The Foundation of Service: Achieving 99.9% Reliability and Zero Data Breaches

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woman sitting at kitchen table doing finances using smart phone and laptop

In the public sector, service delivery is non-negotiable. This is the essence of the second TRUE pillar: R for Reliability. This pillar ensures your digital platform is always available, always stable, and always secure. When residents trust a platform to simply work, your staff is liberated from the costs associated with failure. Uptime: The Silent Killer of … Read more

Building Digital Trust: Why Your Payment Interface Needs to Look Like Your Agency

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hand grasping virtual screen showing online secure payments

Trust is the bedrock of any successful government-to-citizen interaction, and the payment portal is where that trust is tested most fiercely. Our first pillar of the TRUE Ratio, T for Trust, focuses on making the digital payment experience so transparent and familiar that residents choose self-service channels with confidence, leading directly to higher efficiency (E). The … Read more

TRUE Ratio: How to Unlock 10x Efficiency in Local Government Operations

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steps and pillars of government building

Local government agencies, municipalities, counties, and utilities face a universal challenge: how do you meet the growing demand for convenient digital services while simultaneously cutting administrative costs? The answer lies not just in adopting new technology, but in applying a proven framework to every citizen touchpoint, especially payments. At CORE, we’ve boiled this down to … Read more

What Is a Smart City? Definition and Examples of Urban Innovation

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What Is a Smart City? An Overview A smart city is an urban municipality that uses various information and communication technologies (ICT) to streamline operations, like the management of assets, resources, and services, to ultimately improve its citizens’ quality of life. A smart city leverages ICT to create a more efficient, sustainable environment, which can … Read more

What Is an ACH eCheck? A Look at Electronic Check Payments

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ACH payments

What Is an eCheck? Understanding Digital Checking An eCheck, which is short for electronic check, is a digital version of a traditional paper check. Rather than filling out a paper check, signing it, and delivering it to someone in person or by postal mail, you can perform this transfer of funds digitally with an eCheck. … Read more

4 Ways CORE and Sourcewell Ease the Buying Process for Government Technology

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Sourcewell Cooperative Purchasing

For more than 30 years, CORE has prioritized the government agency experience for payment processing and the citizen experience. As part of that mission, CORE seeks out partnerships that help ease the government agency purchasing process. Sourcewell—a self-sustaining government service cooperative—is one of those partners.  CORE works closely with Sourcewell because we share the same … Read more

Government Treasurers: Roles, Responsibilities, and Key Skills

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Professional analyzing detailed revenue data on a computer while taking notes in a modern office setting.

A government’s treasury department can be a complex segment of the public sector, dictated not only by the necessity of sound financial planning but also by numerous regulations and a responsibility to the public. Government treasurers hold an essential role in the judicious management of municipal funds. A treasurer’s responsibility covers more than just bookkeeping … Read more

Strengthening Payment Security: Government Fraud Detection for Compliance Managers and Auditors

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digital connection protection concept a young woman using a pen to choose a cybersecurity network lock internet technology and network icon privacy protection bright icon

City and county government institutions bear the responsibility of careful management—and protection—of public funds. With secure payment systems in place, your institutions can bolster stewardship of public resources, ensuring funds are used effectively and for their intended purpose.  Still, payment fraud is a concern in every sector, and the stakes for government organizations are especially … Read more