What Is Service Request Management? [Why You Need It]

Service Request Management

Service request management software is one way to make sure the needs of your customers, vendors, and employees are efficiently tracked and resolved, rather than letting concerns fall through the cracks.  Here’s your chance to learn more about service request management, including what a service request is and the best strategies for implementing a service … Read more

What is a Virtual Terminal For Credit Card Processing? Everything You Need To Know

Virtual Terminal

The world of payment processing is shifting every day. With each new technological advance, merchants must accommodate the growing number of payment methods. Finding a credit card processing system that accepts all major credit cards and mobile payments while keeping costs down can be challenging. That’s where virtual terminal payment processing comes in. A virtual … Read more

What You Need to Know About Hosted IVR Solutions

Hosted IVR Solutions

A hosted IVR solution can help your company:  Increase accessibility to customers around the clock. Improve employee efficiency. Bolster customer satisfaction.  Find out what a hosted IVR system is, how it works, and the benefits it can provide your company.  What Is Hosted IVR?  An interactive voice response (IVR) system uses automation and speech recognition … Read more

How Does Technology Increase Efficiency in Your Organization?

How does technology increase efficiency

Time continues to barrel onwards, and the further we get into the 21st century, the more technological innovations come our way. As a result, the question of how technology can increase efficiency is ever-present. Optimizing technology is a key factor in improving your organization. Without technological advancements, we would be ill-equipped to work at the … Read more

How Healthcare Payment Models are Shifting in a Pandemic Era

Healthcare Payment Models

To say COVID-19 changed healthcare is an understatement. The pandemic has not only upended the standard patient care approach, but it also has rapidly changed the way healthcare providers process payments. Though the growing pains and uncertainty still loom, one thing is for certain—technology will continue to transform the healthcare landscape. And that includes healthcare … Read more

What Is an Effective Event Management System and How Can It Help Deliver a Better Customer Experience?

Event Management System

Events like workshops and conferences can play an essential role in the success of your business. Learn how event management systems can make your event run smoother and create a better experience for your customers.  What Is Event Management Software?  Conferences and community events can be difficult to manage and organize —and no one has … Read more

Should You Offer Self-Service Checkout and Payment to Your Customers?

Self Service Checkout

Trusting technology to handle customer payments may be challenging. If you run a business that offers a service or product, the question of self-service checkout has probably come up before. This article will explore the pros and cons of a self-service checkout.  What Are the Benefits of Self-Service Checkouts? Self-service payment options provide value to … Read more

Healthcare Payment Processing: Everything You Need to Know to Keep Your Patients’ Info Safe

Healthcare Payment Processing

Healthcare providers know that the commitment to keeping their patients’ information safe and secure is a top priority. Whether it’s medical, personal, or financial, data has been notoriously difficult to secure and protect—especially in today’s hyper-connected economy.  The Health Insurance Portability and Accountability Act (HIPAA) mandates the requirements for keeping patient data safe. Included in … Read more

What Are Recurring Payments and Why Should Your Business Have Them?

What Is A Recurring Payment

Many customers prefer to pay their bills on an automated, predictable schedule. If your business does not offer this level of automatic and recurring payments to ensure a customer-centric experience, this article presents the basics of what recurring payments are, how they work, and the benefits they offer to your business and your customers.  What … Read more