Every time a resident pays a bill — any bill — they’re having a payment experience. That experience sets a standard. And when they turn around and try to pay their city utility bill or property tax, they’re measuring your portal against every seamless transaction they’ve had that week. The Experience Economy Has Come to … Read more
There’s a moment every utility billing manager knows well. The phone rings at 8:05 AM — five minutes after the office opens — and it’s a resident who couldn’t figure out how to pay their water bill online. They tried. The portal didn’t work on their phone. They couldn’t remember their account number. There was … Read more
We’ve established how T (Trust), R (Reliability), and U (Usability) work together to create an effortless citizen experience. The final and most critical pillar, E for Efficiency, is where your 10x return becomes real, measurable, and repeatable. Efficiency (E) is the financial and operational payoff derived from shifting citizen behavior away from high-cost channels. Quantifying the Savings A high TRUE Ratio … Read more
You can have the most trustworthy (T) and reliable (R) system in the world, but if it’s confusing to use, citizens won’t adopt it. The third TRUE pillar, U for Usability, is arguably the most powerful driver of the entire TRUE Ratio because it is what convinces the majority of residents to switch from high-cost, in-person … Read more
In the public sector, service delivery is non-negotiable. This is the essence of the second TRUE pillar: R for Reliability. This pillar ensures your digital platform is always available, always stable, and always secure. When residents trust a platform to simply work, your staff is liberated from the costs associated with failure. Uptime: The Silent Killer of … Read more
Trust is the bedrock of any successful government-to-citizen interaction, and the payment portal is where that trust is tested most fiercely. Our first pillar of the TRUE Ratio, T for Trust, focuses on making the digital payment experience so transparent and familiar that residents choose self-service channels with confidence, leading directly to higher efficiency (E). The … Read more
Local government agencies, municipalities, counties, and utilities face a universal challenge: how do you meet the growing demand for convenient digital services while simultaneously cutting administrative costs? The answer lies not just in adopting new technology, but in applying a proven framework to every citizen touchpoint, especially payments. At CORE, we’ve boiled this down to … Read more
What Is a Smart City? An Overview A smart city is an urban municipality that uses various information and communication technologies (ICT) to streamline operations, like the management of assets, resources, and services, to ultimately improve its citizens’ quality of life. A smart city leverages ICT to create a more efficient, sustainable environment, which can … Read more
What Is an eCheck? Understanding Digital Checking An eCheck, which is short for electronic check, is a digital version of a traditional paper check. Rather than filling out a paper check, signing it, and delivering it to someone in person or by postal mail, you can perform this transfer of funds digitally with an eCheck. … Read more
For more than 30 years, CORE has prioritized the government agency experience for payment processing and the citizen experience. As part of that mission, CORE seeks out partnerships that help ease the government agency purchasing process. Sourcewell—a self-sustaining government service cooperative—is one of those partners. CORE works closely with Sourcewell because we share the same … Read more
