A payment system’s design is one of the most critical components to assess when searching for a platform that ticks all the boxes. You want a system that’ll provide: Flexible payment options Iron-clad security features Robust reporting systems Accurate revenue management However, many bill payment systems don’t offer all of the above, frustrating government organizations … Read more
Customers today expect a certain level of electronic interaction at every point in their journey with a business, which leaves paper-dependent industries scrambling to find solutions. Government agencies and departments are among the most paper-dependent organizations. Considering they have processes rooted mainly in traditional systems (think paper billing, snail mail payment reminders, and manual data … Read more
Last week CORE had the privilege of attending the Association of Indiana Counties (AIC) annual conference in South Bend. With over 500 participants, it was a wonderful opportunity to connect with old friends and make some new ones. We were equally impressed with how well the show was organized by the AIC team in terms … Read more
One of the most long-standing pain points plaguing government agencies is the customer experience. Payment processing is a critical touchpoint that directly impacts users, so it’s more important than ever to offer government payment portals that provide citizens a modern, seamless experience. Even if government organizations attempt to streamline their payment processes, the options for … Read more
Medical debt is overwhelming patients and saddling them with lasting health issues. Frustrating and outdated billing practices in the healthcare industry can exacerbate the problem. Deciding to switch to paperless billing can take a burden off your patients’ shoulders and streamline your system. There are various benefits to going paperless in healthcare, and in this … Read more
The COVID-19 pandemic thrust the healthcare industry into the spotlight. Under intense circumstances, industry leaders pushed themselves to the limits to accommodate an entirely new way of life. What used to be a business largely unmoved by the world’s advances (in comparison to other industries) was now innovating at an unprecedented rate. They’re shaping the … Read more
The digital world is evolving rapidly, propelling the public sector toward electronic solutions. Payment processing is a critical part of the constituent experience. While many government agencies still rely on traditional paper billing methods, digital payment systems are a “tried and true” method for everyone, from urban, bustling city offices to constituents living in rural … Read more
These are exciting times for CORE. My team had the opportunity to meet many of our customers – and some soon-to-be customers! – at Government Finance Officers Association (GFOA)’s first on-site national conference since 2019. We also met with GFOA’s Florida chapter (FGFOA) at their Annual Conference a couple weeks after to begin engaging with … Read more
Technology makes it easier for employees to do their job, but sometimes encouraging employees to adopt the latest tech can feel like pulling teeth. Learn how to introduce new technology in the workplace with these nine steps that will make the process easier. Step 1. Recognize the Need If you’re struggling to introduce technology, it’s … Read more
*Last Updated: August 16, 2023 A hosted IVR solution can help your company: Find out what a hosted IVR system is, how it works, and the benefits it can provide your company. What Is Hosted IVR? Hosted IVR (interactive voice response) is a cloud-based solution that uses speech recognition and automation to route customer phone … Read more
