How Healthcare Payment Models are Shifting in a Pandemic Era

Healthcare Payment Models

To say COVID-19 changed healthcare is an understatement. The pandemic has not only upended the standard patient care approach, but it also has rapidly changed the way healthcare providers process payments. Though the growing pains and uncertainty still loom, one thing is for certain—technology will continue to transform the healthcare landscape. And that includes healthcare … Read more

What Is an Effective Event Management System and How Can It Help Deliver a Better Customer Experience?

Event Management System

Events like workshops and conferences can play an essential role in the success of your business. Learn how event management systems can make your event run smoother and create a better experience for your customers.  What Is Event Management Software?  Conferences and community events can be difficult to manage and organize —and no one has … Read more

Should You Offer Self-Service Checkout and Payment to Your Customers?

Self Service Checkout

Trusting technology to handle customer payments may be challenging. If you run a business that offers a service or product, the question of self-service checkout has probably come up before. This article will explore the pros and cons of a self-service checkout.  What Are the Benefits of Self-Service Checkouts? Self-service payment options provide value to … Read more

Healthcare Payment Processing: Everything You Need to Know to Keep Your Patients’ Info Safe

Healthcare Payment Processing

Healthcare providers know that the commitment to keeping their patients’ information safe and secure is a top priority. Whether it’s medical, personal, or financial, data has been notoriously difficult to secure and protect—especially in today’s hyper-connected economy.  The Health Insurance Portability and Accountability Act (HIPAA) mandates the requirements for keeping patient data safe. Included in … Read more

What Are Recurring Payments and Why Should Your Business Have Them?

What Is A Recurring Payment

Many customers prefer to pay their bills on an automated, predictable schedule. If your business does not offer this level of automatic and recurring payments to ensure a customer-centric experience, this article presents the basics of what recurring payments are, how they work, and the benefits they offer to your business and your customers.  What … Read more

Revenue Management Challenges That You Can Overcome

Revenue Management Challenges

To start increasing profit, it’s essential to understand common challenges in revenue cycle management and other issues that can hinder profit. Revenue management challenges look different for the healthcare, higher education, and government sectors, which have unique struggles due to tight regulations. These are businesses, and optimizing profits is key to continuing to provide quality … Read more

A Prescription for Improving the Hospital Pharmacy Revenue Cycle

Robbie and Shea at HCP22 Spring Conference

Hospital pharmacy revenue cycle management is more than easy payment processing and accurate reconciliation. It is critical for reporting patient prescription dispense as directed under legal, industry, and business compliance regulations.  Last month, Robbie Niedergall, Senior Vice President, Sales; Pierre Dupuis, VP Strategic Accounts & Channels; and I met with hospital pharmacy professionals at HCP22 Spring … Read more

What the Heck Is PCI-DSS v4.0?

PCI-DSS v4.0

Customer expectations for payment experiences have evolved over time to become what is standard today – simple, fast, and secure. On the other hand, those tasked with generating revenue and maintaining compliance expect reconciliation, reporting, and applications to be secure, accurate, and modern. Despite information security and regulatory compliance leading payer and stakeholder trust requirements … Read more

The Utility of Exhibiting at CS Week

Operating a utility adds layers of complexity that can be daunting for local governments. One especially complex layer? Customer engagement. An online payment platform that lacks ease of use, delivers suboptimal EBPP, and needs more merchant services options results in less customer engagement, lost revenue, and weakened reputation. It thus made sense for CORE to … Read more

All’s Well That’s Sourcewell

Sourcewell Cooperative Purchasing

An RFP is not fun for anybody to respond to. It is not fun to develop either. More than a time-consuming document to write, it is a time-consuming process. Under increasing pressure to achieve goals and reduce costs, oftentimes, RFPs require more time to create, process, and manage. On the other hand, cooperative purchasing agreements … Read more