The payment system you have set up is critical to a satisfactory citizen experience. Benefit from higher payment on-time and completion rates when you focus on providing an enhanced payment experience—with CORE’s payment solutions.
A poor payment experience can lead to:
To keep up with evolving payment experience expectations, switch to a system that encourages civic engagement and increases citizen satisfaction. Meet your customers where they are and leverage CORE’s integrated payment solutions to enhance the citizen experience.
CORE’s system makes it simple to collect, process, and reconcile payments across the enterprise.
A poor payment experience causes bottlenecks in your payments process that can dramatically restrict revenue and cash flow. CORE’s payment platform and services for government entities alleviate this problem.
Customer experience is a core metric of performance and ninety-three percent of your constituents believe all government entities should offer online payment options. Why? Customers expect to complete the payment experience without roadblocks (e.g., faulty systems, broken links, or long wait times.)
McKinsey reports:
CORE offers a citizen experience that solves these pain points by reducing friction and increasing flexibility throughout the entire process. And for you, CORE frees up precious staff and budgetary resources to be allocated elsewhere.
Forty-five percent of citizens say avoiding a trip to a government office would give them more time in their day. Cutting-edge solutions like mobile payments and Text-2-Pay will streamline payments by providing flexible options across a variety of platforms.
For government agencies supporting under and unbanked citizens, our in-person and over-the-counter payment, ticketing, and CMS solutions seamlessly integrate with your modern payment processes.
The ease, convenience, and speed of making payments will increase trust with your citizens and can accelerate your cash flow. As for court fines and tickets, you can expect 3x the payments when accepting payment via a digital wallet.
Payment reminders and scheduled payments help citizens stay engaged with your government’s services. Plus, imagine seeing 3.5x engagement with parks and recreational facilities. When usage fees are accepted with digital wallets, this is a reality.
Having a simple, stunning community website is a must for increasing citizen engagement. Your website must be:
Additionally, imagine a centralized and optimized event ticketing management system that offers citizens a 100% contactless, secure experience and increases attendance for community events like concerts, food festivals, and more.
You and your citizens don’t have to be concerned about security breaches and data theft. CORE exceeds the highest industry security standards and is PCI compliant. Digital payments decrease the worry of payments getting lost in the mail by 67%.
Check out this eBook to determine which features your customizable secure payment system needs.
Learn where your payment process goes wrong and how to finally meet your customer’s (and team’s) expectations.
Learn why modern, digital payment system make sense for your customers and financially for your organization.
Learn how CORE can help you attract, engage, and retain more customers with this free, interactive guide.
