*Last Updated: August 16, 2023 A hosted IVR solution can help your company: Find out what a hosted IVR system is, how it works, and the benefits it can provide your company. What Is Hosted IVR? Hosted IVR (interactive voice response) is a cloud-based solution that uses speech recognition and automation to route customer phone … Read more
Time continues to barrel onwards, and the further we get into the 21st century, the more technological innovations come our way. As a result, the question of how technology can increase efficiency is ever-present. Optimizing technology is a key factor in improving your organization. Without technological advancements, we would be ill-equipped to work at the … Read more
Customer expectations for payment experiences have evolved over time to become what is standard today – simple, fast, and secure. On the other hand, those tasked with generating revenue and maintaining compliance expect reconciliation, reporting, and applications to be secure, accurate, and modern. Despite information security and regulatory compliance leading payer and stakeholder trust requirements … Read more
Operating a utility adds layers of complexity that can be daunting for local governments. One especially complex layer? Customer engagement. An online payment platform that lacks ease of use, delivers suboptimal EBPP, and needs more merchant services options results in less customer engagement, lost revenue, and weakened reputation. It thus made sense for CORE to … Read more
The Best Healthcare and Government Software Tools for Project Management, Consumer Engagement, Payment Solutions, and Revenue Management As an executive or leader in the government or healthcare industry, it’s ultimately your responsibility to heal your organization’s aching pain points regarding projects, payments, and revenue management. To accomplish all of this, you and your team rely … Read more
New technology has touched nearly every aspect of the workforce and professional life, helping improve efficiency, productivity, and output regardless of the industry. However, not every organization is ready to make those changes. This is due to several factors, including a lack of preparation and a misunderstanding of the long-term value a solution offers. What … Read more
Building a more customer-focused payment experience for your constituents? Download our free guide: How to Reduce the Risk of Non or Default Payments for Government Customers > Customer experience is critical for every industry. In retail, curbside delivery and two-day shipping reign supreme, in healthcare, text check-ins and staff friendliness determine patient loyalty, and in … Read more
Transitioning from a physical to a digital payment experience? Download our free checklist to stay on track: Physical-to-Digital Payment Experience Transition Checklist > Modern payment expectations are here. And they’re not just here for retail and healthcare and home services. They’re here for government, too. Gone are the days of paper check writing and mailing … Read more
Download our free constituent experience questionnaire > In today’s world, local governments are busy. They’re managing updates from the state, new constituent expectations, and likely wearing more than one hat with multiple job responsibilities falling on the same team. Finance teams within each local government are often processing payments for taxes, corrections, and the DMV. … Read more
Adding a new payment option at checkout? Download our free guide: How to Improve Adoption of Your New Digital Payment Option > For over 70 years, consumers have utilized credit cards as part of their billing and payment experience. And in recent years, credit card usage has only increased. On average, U.S. citizens have at … Read more
