You can have the most trustworthy (T) and reliable (R) system in the world, but if it’s confusing to use, citizens won’t adopt it. The third TRUE pillar, U for Usability, is arguably the most powerful driver of the entire TRUE Ratio because it is what convinces the majority of residents to switch from high-cost, in-person … Read more
In the public sector, service delivery is non-negotiable. This is the essence of the second TRUE pillar: R for Reliability. This pillar ensures your digital platform is always available, always stable, and always secure. When residents trust a platform to simply work, your staff is liberated from the costs associated with failure. Uptime: The Silent Killer of … Read more
Trust is the bedrock of any successful government-to-citizen interaction, and the payment portal is where that trust is tested most fiercely. Our first pillar of the TRUE Ratio, T for Trust, focuses on making the digital payment experience so transparent and familiar that residents choose self-service channels with confidence, leading directly to higher efficiency (E). The … Read more
Local government agencies, municipalities, counties, and utilities face a universal challenge: how do you meet the growing demand for convenient digital services while simultaneously cutting administrative costs? The answer lies not just in adopting new technology, but in applying a proven framework to every citizen touchpoint, especially payments. At CORE, we’ve boiled this down to … Read more
For more than 30 years, CORE has prioritized the government agency experience for payment processing and the citizen experience. As part of that mission, CORE seeks out partnerships that help ease the government agency purchasing process. Sourcewell—a self-sustaining government service cooperative—is one of those partners. CORE works closely with Sourcewell because we share the same … Read more
In today’s fast-paced digital world, government agencies seek solutions to enhance efficiency and deliver a modernized experience for its constituents. Automation has emerged as a revolutionary approach to empower governments to reduce delays, speed up operations, and improve how processes are executed. A cutting-edge, automated platform can powerfully accelerate the time to value for citizens … Read more
For decades, government agencies and departments have structured their billing and payment processes through the identification of their citizens. In the latest Government Roundtable Series webinar, CORE’s SVP of Development—Alan Pyrz, VP Head of Government Sales—Justin Dillon, and VP of Marketing—Shash Cates unpack how revenue systems can also be structured through property. By prioritizing property … Read more
The COVID-19 pandemic thrust the healthcare industry into the spotlight. Under intense circumstances, industry leaders pushed themselves to the limits to accommodate an entirely new way of life. What used to be a business largely unmoved by the world’s advances (in comparison to other industries) was now innovating at an unprecedented rate. They’re shaping the … Read more
To say COVID-19 changed healthcare is an understatement. The pandemic has not only upended the standard patient care approach, but it also has rapidly changed the way healthcare providers process payments. Though the growing pains and uncertainty still loom, one thing is for certain—technology will continue to transform the healthcare landscape. And that includes healthcare … Read more
Hospital pharmacy revenue cycle management is more than easy payment processing and accurate reconciliation. It is critical for reporting patient prescription dispense as directed under legal, industry, and business compliance regulations. Last month, Robbie Niedergall, Senior Vice President, Sales; Pierre Dupuis, VP Strategic Accounts & Channels; and I met with hospital pharmacy professionals at HCP22 Spring … Read more
