City of Tallahassee Utilities

The Situation

The City of Tallahassee (COT) Tax and Revenue Department installed the original BTOS version of CORE’s One-Step Payment Processing System in the late Eighties, with various upgrades implemented over the years. COT chose CORE at the time because it was the only vendor with the expertise to interface with their existing applications, and because CORE’s solution had a robust recovery system. Today, COT serves 100,000 utility customers, processing 1850 transactions through One-Step daily and $200 million in revenue annually.

To keep pace with growing constituent demands, COT needed to continue the evolution of its centralized revenue collection system. Given their longstanding successful relationship, COT once again turned to CORE for assistance.

The Solution

CORE installed the most recent upgrade of the One-Step Payment Processing System and ported over all existing system interfaces for COT’s Peoplesoft CIS for utility billing, its accounts receivables system, the Peoplesoft Financial System and parking ticket application. The new One-Step system interfaces with COT‘s bank reconciliation tables and creates a financial file of all transactions. This process fully automates COT’s cash-receipt reporting and bank-deposit reconciliation.

COT also installed CORE’s document imaging module to provide users with electronic images of payment-related documents, such as checks and departmental deposit request forms. This tool creates a better record of the payment process and improves follow-up support. Installation of CORE’s web-based Department Deposit module for managing departmental financial transactions, a component of iPayment Revenue Portal, is currently in process.

CORE guided the project from inception through to completion, modifying COT’s existing function-specific screens to a single screen configurable for multiple functions; matching existing and new functionality and managing the cut-over to the new interfaces.

With 24 users at two locations, the City of Tallahassee uses One-Step as the backbone system for processing and managing its collection revenue from all sources, including:

  • Utility payments to PeopleSoft CIS (electric, water, gas, storm water, wastewater and miscellaneous taxes)
  • Financial payments to PeopleSoft Oracle financials
  • Accounts Receivables to Business Works AR
  • Parking tickets to the Duncan Parking Ticket Solution
  • Cash disbursements
  • Bank reconciliation updates to PeopleSoft Bank Recon


The Benefit

The new One-Step/iPayment installation is the revenue processing center for the City of Tallahassee. It has significantly boosted the accuracy of its collections, as well as the productivity and responsiveness of its staff without the need for additional personnel.

The Client View

“I have worked with many vendors and installed many more versions of software. CORE has been with us for almost 20 years because they are committed to quality and have the ability to adapt their software to meet our ever-changing requirements. They have been our loyal business partner for many years and have always listened to our needs. I trust these folks with my job.”

-Mike Meeks
Supervisor, Tax and Revenue City of Tallahassee