TRUE Ratio: Your 10x Efficiency Framework
Schedule a TRUE Ratio Review—see how your digital payment experience stacks up and what’s possible next.
The TRUE Ratio is the formula for achieving Trust-Powered Efficiency. It states that every dollar or unit of effort invested in improving the constituent experience (T, R, and U) yields up to a 10x return in back-office Efficiency (E).
Understanding the Four Pillars
TRUST: Transparency and Familiarity in the digital payment experience.
RELIABILITY: Consistent Delivery of Service with enterprise-grade stability and security.
USABILITY: Citizen-Centric Design that is intuitive and frictionless.
EFFICIENCY: Cost Savings and Resource Optimization through process streamlining.
By investing in Trust, Reliability, and Usability, you are not just improving service—you are unlocking a proven formula for 10x operational Efficiency in your local government, municipal, or utility operation.
“The biggest advantage of CORE is that it has everything under one umbrella. Residents can go online to one location; and complete multiple tasks. They can pay their bills, sign up for services, and even sign up for a business license. It’s all in one place.”
https://www.corebt.com/case-studies/city-of-davenport-saves-20-using-core/
ABOUT THE SOLUTION:
CORE [has] been invaluable to our residents. Providing all the payment options with seamless integrations with our website and bank have been great. The services, product, availability of customization and post-sale support are outstanding. The services provided by Core have met and exceed our expectations. ABOUT THE CORE TEAM:
We have always had a great team to work with at CORE. The service support team is responsive and were quick to help with customization requests and business needs, especially during peak time. CORE has always made available staffing to meet the needs of our customers, and the team members are knowledgeable and were always available to our customers across the board.
“We knew online payments would make processing payments much easier. Our citizens really enjoy the online system, and they take advantage of the automatic bill pay option. One of the benefits is the option to pay up until midnight on the due date, rather than when the office closes.”
https://www.corebt.com/case-studies/washington-county-increases-online-payments-by-45-with-core/
“CORE was perfect for our county. Although lower fees is an easy pitch, what made CORE standout was their ability to partner with us in creating processes designed to accept and process payment from each department. It was an easy choice.”
https://www.corebt.com/case-studies/how-beaver-county-digitally-transformed-their-online-payments/
“We saw results in the first year. In 2014 we were taking $300,000 in online payments, and last year we took in almost $3 million. That’s a tenfold increase. With CORE, we were able to make it so people can pay multiple tax bills at one time.”
https://www.corebt.com/case-studies/grand-county-increases-online-payments-by-10x/
“I see the website as the center of all the communication channels we use for citizen messaging. With an updated design, more accessible navigation and search options, and an easy-to-use backend platform, CORE has helped us deliver a critical asset to our community. We really appreciated that CORE offered us so many options and that we got to customize everything we wanted to customize. It’s been a great experience working with CORE. Our website is exactly how we want it to be now—built to engage citizens and easy to update on the backend.”
https://www.corebt.com/case-studies/montgomery-township-redesigns-their-website-with-core/
“CORE made it so easy and seamless to switch over to online payments [making] this … experience available to our customers. It was a win for everybody, my staff, myself, and especially for our customers, which was my main goal.”
https://www.corebt.com/case-studies/how-core-helped-uintah-county/
“My team saves so much time because citizens are making payments online. And CORE’s reconciliation with our bank is a breeze..”
https://www.corebt.com/case-studies/how-juab-county-boosted-on-time-payments-and-tax-prepayments-with-core/
“CORE helped us get an automated system that just works through our website. Now the customer maintains all of their information and we don’t have to retain payment information anymore. CORE takes a lot of risk off of us and that’s really helpful.”
https://www.corebt.com/case-studies/west-central-conservancy-district-wccd-easy-efficient-payments-for-customers/
“Taking payments over the phone and online was an upgrade with CORE. And now, when students make payments online or over the phone, those payments are posted immediately to Banner [ERP].”
https://www.corebt.com/case-studies/core-helped-grand-valley-state-university-add-efficiency-with-online-payments/
