See how local governments and utilities can improve online payment adoption, reduce staff burden, and unlock measurable efficiencies by focusing on Trust, Reliability, Usability, and Efficiency.
Event details
May 13, 2026 | 12:00 PM ET / 9:00 AM PT
Presenter: Chris Lewis
45-minute live webinar + Q&A
Can’t attend live? Register anyway and we’ll send the recording.
Local governments are under pressure to deliver better digital service without adding more administrative burden. CORE’s TRUE Ratio framework shows how improving the payment experience across Trust, Reliability, and Usability can lead to measurable Efficiency—moving more residents to low-cost digital self-service and reducing the operational drag of manual payment channels.
In this webinar, you’ll learn how to:
- Build more trust in your payment experience so residents feel confident paying online instead of reverting to mail, phone, or in-person channels.
- Improve reliability with secure, stable payment infrastructure that reduces disruption for residents and staff.
- Create a more usable payment journey that is fast, intuitive, and easier to complete on any device.
- Turn those improvements into real efficiency through fewer support calls, lower error rates, fewer delinquencies, and less administrative overhead.