How Digitizing Processes Boosts Engagement with Constituents

Many municipal and state governments are challenged to meet the fast-paced advancement of technology demanded and driven by their citizens. While many citizens are accustomed to shopping online, or filing federal tax returns, booking medical appointments, and paying bills, they often must still access local government services either in person or by phone. While many … Read more

The True Cost of Patient Payment Collections

Due to the increase of patient financial responsibility, hospitals and health systems often experience difficulty collecting on those patient-pay accounts. In fact, most patient accounts are never paid in full. Research shows that 68 percent of patient bills under $500 are never paid, along with 86 percent of those between $500 and $1,000 and 99 … Read more

Why Greater Visibility of Patient Financial Responsibility Matters

Do you know your patients’ financial status as well as the physician knows their health status? If you can’t answer “yes” to that question, you may be leaving too many receivables uncollected. Gone are the days when providers billed everything to third-party payers. Patients’ financial obligations for their healthcare have increased substantially in recent years. … Read more

Take a Look: Creating a Future-Ready City

As local and state governments turn to innovation to deliver more value through diverse collaboration, one emerging metric driving forward-thinking solutions is resiliency, or the ability to react and respond to unpredictable events. From global circumstances, natural disasters, or other economic and resource taxing events, take a look how communities and leaders are embracing technological … Read more

6 Reasons Digital Transformation is Here to Stay

Today’s enterprise landscape is fundamentally changing at an accelerated pace, with far-reaching implications beyond a single organization, industry, or customer base. Although the concept of digital transformation is relatively new and gaining traction in recent years, disruptive technologies is more than a passing movement. Read more about digital transformation here and why it’s important. Critical … Read more

What is Digital Transformation and Why Does it Matter?

Welcome to the new Age of Experience, where the interactions that a customer has with an enterprise is an extension of their brand and services. In recent years, enterprises have been under growing pressure to transform operations and invest in innovative technologies and processes to account for this digital shift. The need to adopt transformative … Read more